Consultancy

By providing our expert knowledge combined with our broad experience from the past decades, our Professional Services team helps you design, deploy, and customize Balasys and One Identity product solutions. We help you see where you are now and show you how you can get where you would like to be in terms of IT security.

Assessment of existing IT security solutions

Assessment of existing IT security solutions

Documentation of the assessed components

Documentation of the assessed components

 Compliance check for regulatory requirements and industry standards

Compliance check for regulatory requirements and industry standards

GAP analysis

GAP analysis

Guidance for closing the identified gaps

Guidance for closing the identified gaps

Planning of long-term IT security journey

Planning of long-term IT security journey

Implementation

From simple start-up integrations to more complex projects, we offer a full range of services to ensure smooth deployment, from the initial project scoping to post-integration support.
Our extensive knowledge of not only the IT security landscape but all the connecting infrastructure components helps us identify the optimal approach to every customer challenge.

Implementation

Trainings

Balasys offers classroom and online training for its own software and distributed products. As we are the only company in One Identity’s partner network that has the required expertise and environment, we also provide training for the Safeguard and syslog-ng product families. Further information: education@balasys.hu

More information: education@balasys.hu

Balasys classroom and online trainings

The courses aim to train IT professionals who are familiar with the basic operation, installation, configuration and troubleshooting of Proxedo Network Security and Proxedo API Security.

Proxedo Network Security

Proxedo Network Security

More information:

NEXT AVAILABLE COURSES:

Coming soon

Enroll now
Proxedo API Security

Proxedo API Security

More information:

NEXT AVAILABLE COURSES:

Coming soon

Enroll now

One Identity & Quest classroom and online trainings

The courses aim to train IT professionals who are familiar with the basic operation, installation, configuration and troubleshooting of One Identity and Quest software products.

Active Roles

Active Roles

Enroll now

For more information about custom requests regarding the courses mentioned above please contact our colleagues at education@balasys.hu.

Technical support

Balasys delivers deep technical support for you both for the Proxedo and One Identity product lines: we are able to solve even complex problems of the codebase.
The Balasys support team provides you with a full range of customer support. In its distribution area, Balasys delivers its services according to strict standards, providing 24/7 direct support in English and Hungarian.
As a highly skilled implementation and support partner, we are committed to close collaboration with our channel partners and customers to help them achieve the best performance ratio for our products. We are committed to your long-term satisfaction. We are dedicated to ensuring you the highest availability and a reliable IT operation at a low maintenance cost.

Operations support

You can benefit from our expertise not only in the implementation but also after closing that phase of your project. Our remote support and remote management services can help you ease the burden on your operations staff and raise your operational efficiency.

Contact

support@balasys.hu

Tel.: +36 1 646 4740

Flexible responses to your support needs and expectations

Flexible responses to your support needs and expectations

24/7 operations

24/7 operations

Professional and trustworthy relationship

Professional and trustworthy relationship

Experienced, senior support engineers

Experienced, senior support engineers

Direct engineer access

Direct engineer access

Online ticketing system

Online ticketing system

Multi-language support engineers

Multi-language support engineers

Custom support packages

Custom support packages

Support Level Objectives

BASESU / StandardSU

S1

Severity

Initial Response

Next business day

Communication Frequency

Once a day, in Balasys working time, until the appropriate workaround is found

S2

Severity

Initial Response

2 business days

Communication Frequency

Once a week, in Balasys working time

S3

Severity

Initial Response

1 week

Communication Frequency

Once a month, in Balasys working time

PRIVILEGESU / 24x7 SU

S1

Severity

Initial Response

2 hours

Communication Frequency

Every 2 hours, in 7*24 hours per week, until the appropriate workaround is found

S2

Severity

Initial Response

Next business day

Communication Frequency

Once a day, in Balasys working time

S3

Severity

Initial Response

Next business day

Communication Frequency

Once a week, in Balasys working time

Product Life Cycles

Zorp Gateway 6

pötty

2020.10.31.

Zorp Gateway 7

pötty

Release date of next major version plus 1 year

Proxedo API Security 3

pötty

Release date of next major version plus 1 year

One Identity Safeguard for Privileged Passwords

pötty

link - learn more on ‘Product life cycle and policies’ option

One Identity Safeguard for Privileged Sessions

pötty

link - learn more on ‘Product life cycle and policies’ option

syslog-ng Premium Edition

pötty

link - learn more on ‘Product life cycle and policies’ option

syslog-ng Store Box

pötty

link - learn more on ‘Product life cycle and policies’ option

Note: Only the latest revision of a release is supported. Upgrading to the latest revision is highly recommended.

Competence center

Balasys has become the key distribution and solution delivery partner of One Identity in the CEE region. By working actively with our channel partners and customers, from consultancy through system integration to support, we can add value not only to Balasys Proxedo, but One Identity and Quest solutions too.

Expert team with broad knowledge of the IT security landscape

Expert team with broad knowledge of the IT security landscape

Decades of project experience

Decades of project experience

Deep knowledge of the regional market

Deep knowledge of the regional market

Comprehensive consultancy, implementation, training and support services

Comprehensive consultancy, implementation, training and support services

Direct access to One Identity sales, presales and support resources

Direct access to One Identity sales, presales and support resources